Privacy Policy
TDS Computer Services Inc. (“TDS,” “we,” “us,” or “our”) values your privacy. This Privacy Policy describes what personal information we collect, how we use it, and when we share it.
What personal information we collect
We may collect the following categories of personal information:
Contact information (such as name, business name, email address, phone number, mailing address)
Account and service information (such as service requests, support tickets, device/service details you provide, notes related to support)
Communication information (such as emails, phone call details, and SMS/text message content you exchange with us)
Website usage information (such as IP address, browser type, pages visited, and form submissions)
How we use personal information
We may use personal information to:
Provide, operate, and improve our services (including IT support and managed services)
Respond to inquiries and provide customer support
Send service-related communications such as appointment coordination, project updates, billing/account notices, and support follow-ups
Communicate about security, outages, maintenance windows, and other operational notices
Comply with legal obligations and protect against fraud or misuse
Who we share personal information with
We may share personal information only as needed with:
Service providers that help us operate our business (e.g., hosted email, ticketing, communications providers, payment processors) and only for the purpose of providing services to you
Legal or regulatory authorities if required to comply with law, enforce our agreements, or protect rights and safety
SMS consent is not shared with third parties or affiliates.
We do not sell your personal information.
MS/Text messaging privacy
If you provide your mobile number and opt in to receive SMS messages from us, we may send messages related to customer support, account notifications, scheduling/appointments, service updates, and similar operational communications.
Your wireless carrier and message/data plan may apply; message and data rates may apply.
Data retention
We retain personal information only as long as necessary for legitimate business purposes and legal requirements.
Your choices
You may:
Request access, correction, or deletion of certain information (subject to legal/contractual limitations)
Opt out of marketing communications (if any) via the instructions provided in those messages
Opt out of SMS at any time by replying STOP
Contact us
If you have questions about this policy, contact us:
TDS Computer Services Inc.
Website: www.txsupport.net
Phone: 2ten-468-0000
Email: [support@txsupport.net]